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B.C. Consumer - an open blog

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Discussion forum and blog hybrid. A place to put all kind of musings about my experience as a consumer in BC.

 

It's possible by phone

B.C. Consumer
2011-06-09 01:57

I called Telus' toll free number and asked to pay the bill by phone.

The customer suport rep. asked for the account number, which I gave him, following by my name, and D.O.B.

At that point I told him that it's not my account and I need to pay the bill as a favour for somebody who is on vacation till after the bill's due date.

The voice on the other end sais "oh... you're paing for somebody else, no problem". So he took my CC details without asking me all the details about my mother's first pet and my first school teacher's favourite colour.

Can they do that? So why bugging us with all these questions??? And why not just letting me pay it online with a secure form without the need to create an account?


   
[] WIND Mobile won't stand by you for service  B.C. Consumer   2011-07-31 22:41 
[] Paying Telus bill  B.C. Consumer   2011-06-09 01:42 
   []  It's possible by phone  B.C. Consumer   2011-06-09 01:57 
[] Nokia people - what is wrong with you?  B.C. Consumer   2011-04-13 17:18 
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